Your 100% satisfaction is important for us. We offer a 7-days Exchange & Refund Policy:
- All exchanges & returns will be done on a case-by-case basis.
- If a product gets damaged or was faulty upon a delivery – we offer 100% refund.
- Timing: we have a 7-days Return & Exchange Policy, from the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email contact@kameraxofficial.com with the subject ‘Returns’ and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
- Please note that customers are responsible for shipping costs of returned items on case-by-case basis.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after.
Exceptions/ Non-returnable items
Kamerax Official strictly does not accept exchanges or refund for the following reasons:
- Incorrect purchased colour.
- Defects that do not affect the overall look or functionality of the item.
- Defects that might have been caused after washing or handing by the customer.
- Slight variation in item due to inevitable discrepancies arising from individual computer or the lighting from the photo of displayed items.
- All on sales items are strictly non-exchangeable or used of promo codes.